Industry Online Support 5.5.2

The Industry Online Support App is a valuable tool for enhancing the efficiency and productivity of your product usage. With access to over 300,000 documents covering Siemens Industry products, the App provides support for various tasks such as troubleshooting faults, project implementation, and plant expansion or reorganization. Additionally, it allows users to create and manage support requests.

Furthermore, the App grants access to the Technical Forum and other resources curated by our experts. These include FAQs, application examples, manuals, certificates, product news, and more.

Here are the main features of the Industry Online Support App:

• Support Request Management: Effectively view and manage all your current support requests while staying connected with your assigned technician.
• Product/EAN Code Scanning: Instantly access technical and graphic data for your Siemens Industry product by scanning its code.
• Emailing Product Information: Seamlessly send product information or entries via email to enable direct processing at your workstation.
• Inquiries to Technical Support: Easily submit inquiries to our Technical Support team, providing detailed information with the scan or photo function.
• Multi-Language Support: Choose from six languages (English, German, French, Italian, Spanish, and Chinese) with the ability to temporarily switch to English.

For more details on how to use the App, please watch this informative video: Video Link